THE PLATFORM

Buy the platform once. Solve the next problem in weeks.

Most enterprises accumulate AI point solutions, each with its own integration, governance, and maintenance bill. Aktionable AI is one platform underneath all of them. Generative and agentic intelligence, your enterprise context, governed execution, and the deployment model your security team will actually approve.

See it by industry

HOW IT THINKS

Reason, retrieve, decide, act

A chatbot stops at the answer. The Aktion Agent completes the loop, which is the difference between knowing a claim is incomplete and having already requested what's missing.

Reason

Interprets the request in business terms, not keywords.

Retrieve

Pulls the relevant records, documents, and policy.

Decide

Applies your rules and thresholds, and says why.

Act

Executes in the connected system, or escalates.

ARCHITECTURE

Six layers, and you own the configuration of every one

Everything above the model layer is yours: your data, your rules, your workflows, your audit trail.

01InteractionChat, voice, email, web, and mobile, in over forty languages.

02IntelligenceGenerative and agentic reasoning over your domain, with model choice rather than lock-in.

03Enterprise contextYour data, documents, records, and business applications made available to the reasoning layer.

04AutomationWorkflows, APIs, events, approvals, escalations, and MCP-based tool access.

05Trust and governancePII masking, consent, residency, retention, access management, audit trails.

06DeploymentCloud, on-premise, or hybrid. Modular and containerised, pilot through production.

HOW MUCH AUTONOMY YOU WANT

Three modes, same platform

Start where your governance is comfortable and move up when the logs earn it. Nothing needs re-implementing between modes.

CORE COMPONENTS

What every deployment draws on

Document processing

Generative AI over contracts, claims, forms, and correspondence, including handwriting and scans.

Multilingual AI

Service in the customer's language across chat, voice, and written channels.

Intelligent data extraction

Structured values pulled from messy sources and validated before they reach a business system.

Voice

Inbound and outbound voice with transcription, sentiment, and quality analysis.

Workflow automation

Triggers, approvals, alerts, escalations, and system-to-system orchestration.

MCP integration

Standardised, secure interoperability with external tools and data sources instead of bespoke glue.

ACCELERATORS

Four ways to shorten the first deployment

Optional add-ons that remove the work most projects underestimate.

AI Collaborators

Working sessions with our engineers alongside your team, so the first build transfers knowledge rather than creating dependency.

AI Insight Connector

Pre-built connectivity to common enterprise systems, removing the integration phase most pilots stall in.

Responsible AI Add-On

Extended controls, evaluation, and reporting for organisations answering to a regulator.

Industry Packs

Domain knowledge, rules, and workflows for your sector, configured rather than written from scratch.

TRUST LAYER

Governance is a platform feature, not a policy document

Masking, consent, residency, retention, and audit sit in the execution path. That means the controls apply whether a human triggered the action or an Aktion Agent did.

ISO 9001ISO 27001ISO 42001

PII masking

Sensitive fields obscured before they reach a model.

Consent management

Purpose and consent recorded per processing activity.

Data residency

Processing pinned to the territory you require.

Retention policy

Defined lifetimes with enforced deletion.

Access management

Role-based control over data and actions.

Audit trails

Every automated decision reconstructable after the fact.

DEPLOYMENT

Nothing has to be replaced for this to start working

Run it as the system of record for a process, or leave your ServiceNow, ERP, and claims platform exactly where they are and let the platform drive them.

Cloud

Fully managed SaaS, or Azure under your own subscription and controls.

On-premise

Containerised deployment inside your own estate where data cannot leave.

Alongside your stack

The platform drives ServiceNow, ERP, MES, CRM, and claims systems through APIs and MCP.

Pilot to production

The same architecture scales from a scoped pilot to an enterprise capability.

One platform. Then every problem after it.

Tell us the process that costs you the most. We'll show you it running on the platform, on your data, inside four weeks.